Privacy Policy

Effective Date: August 9, 2026

Welcome to Luxor Home Watch ("Luxor Home Watch," "Company," "we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information in several ways, including when you:

Request a consultation
Contact us by phone, email, or our website
Complete an online form
Request a quote
Schedule services
Sign a Home Watch agreement
Create a Client Portal account
Pay invoices online
Subscribe to newsletters or marketing emails

Information we may collect includes:

Full name
Email address
Telephone number
Mailing address
Property address(es)
Emergency contact information
Preferred communication method
Billing information
Service history
Account login information
Any additional information you voluntarily provide

Property Information

To perform Home Watch services, we may collect and maintain information about your property, including:

Home inspection reports
Interior and exterior photographs
Videos
GPS location of inspections
Time and date of inspections
Maintenance observations
Appliance information
HVAC readings
Humidity readings
Plumbing observations
Security observations
Service requests
Vendor coordination notes

This information is collected solely for providing Home Watch and Concierge services.

Client Portal Information

If you register for our Client Portal, we may store:

Username
Password (encrypted)
Inspection reports
Service history
Messages
Invoices
Contracts
Uploaded documents
Property photos
Appointment history

You are responsible for maintaining the confidentiality of your login credentials.

Payment Information

Secure third-party payment providers process payments made through our website.

We do not store complete credit card numbers or banking information on our servers.

Payment processors may collect information necessary to complete transactions, including:

Name
Billing address
Payment amount
Payment method
Transaction details

These providers maintain their own privacy and security policies.

Information Collected Automatically

When you visit our website, we may automatically collect information including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referral website
Click behavior
Session duration
General geographic location

This information helps improve website functionality and user experience.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Remember user preferences
Keep users logged into the Client Portal
Improve website performance
Analyze visitor traffic
Measure marketing effectiveness
Support online scheduling
Enhance website security

Cookies may be placed by us or trusted third-party providers. You may disable cookies through your browser settings; however, doing so may affect website functionality.

Analytics

We may use website analytics tools, including but not limited to:

Google Analytics
Google Search Console
Google Tag Manager
Meta Pixel (Facebook)
Other marketing and analytics platforms

These services help us understand how visitors use our website and improve our services. Analytics providers may use cookies or similar technologies according to their own privacy policies.

Marketing Communications

If you choose to subscribe to our newsletter or provide your email address, we may send:

Company updates
Service announcements
Seasonal reminders
Hurricane preparedness information
Property maintenance tips
Promotional offers

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

Online Scheduling

If you schedule services through our website, we may collect:

Appointment date and time
Requested services
Property information
Contact information
Special instructions

Scheduling information is used solely to coordinate and provide requested services.

How We Use Your Information

We use your information to:

Provide Home Watch services
Schedule inspections
Deliver inspection reports
Respond to inquiries
Process payments
Communicate with clients
Coordinate repairs or vendors
Improve customer service
Maintain account records
Send service notifications
Send marketing communications (with your consent where required)
Improve website performance
Protect against fraud
Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share information only when necessary with:

Payment processors
Software providers
Website hosting providers
Client Portal providers
Contractors or vendors authorized by you
Emergency service providers
Government agencies when legally required

We require our service providers to protect your information appropriately.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

SSL encryption
Secure servers
Password-protected systems
Limited employee access
Secure cloud storage
Routine software updates

While we strive to protect your information, no internet transmission or electronic storage method is 100% secure.

Data Retention

We retain personal information only as long as necessary to:

Provide services
Maintain inspection history
Comply with legal requirements
Resolve disputes
Enforce agreements

When information is no longer needed, it is securely deleted or anonymized when reasonably practicable.

Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of personal information
Request a copy of your information
Withdraw marketing consent
Request limitations on certain processing activities

To exercise these rights, please get in touch with us using the information below.

Florida Residents

If you are a Florida resident, you may have certain privacy rights under applicable Florida law regarding the collection and use of your personal information. We will comply with all applicable privacy laws governing our business.

Third-Party Websites

Our website may contain links to third-party websites, including payment providers, scheduling platforms, and social media sites.
We are not responsible for the privacy practices of these third-party websites.
We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are intended for adults.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that we have inadvertently collected such information, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements.
When changes are made, the updated Effective Date will appear at the top of this page.
Your continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Luxor Home Watch

Email: matt@luxorhomewatch.com

Effective Date: August 9, 2026

Privacy Notice: This website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, support secure client logins, and personalize content. By continuing to use this website, you consent to our use of cookies as described in our Privacy Policy.